Background:
I was supposed to go to REP via HAN. I turned up at the gate 30 minutes before departure, only to be notified that the plane will be 2 hours delayed, which meant I will miss my connecting flight.
Great customer service means thinking ahead standing on the customer's shoes, and before anyone could react - provide the victim with a viable solution.
Solution provided:
- Re-routed HKG - SGN - REP, upgraded to Business
- Free flow of cocktail Mimosa, Champagne, OJ, coffee
- Luggage happily waiting for me at REP
In Return:
The satisfied customer (who obviously had a few drinks) took the effort and appraised the team with excellence in customer service.
1 comment:
Wow! That is so wonderful. Totally opposite of my experience with United Air and Delta Air.
You missed out the most important details - which airline is this?
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